BT technical support scam

Last Updated on Thursday, 28 August 2014 07:28 Written by Ed Beckmann Monday, 30 January 2012 01:21

Scam calls allegedly from BT technical support are around again

They say they have logged a fault that you get slow or intermittent connection through your broadband, and there is a delay or freezing pages. If you have time to quiz them they want to know what browser you use (their first guess is Internet Explorer but of course form the other end real equipment would be able to tell), and they assume that you use windows.

People are told that they may have a virus and then get sucked into thinking they have a problem. They are onto a plausible story because windows, especially if you browse with Internet Explorer and have not had a revamp recently, can often freeze or have slow and intermittent problems, whether you have a virus or not.

The contact details they leave are Sean Hall of 08555 807079 – he gave up when I said I use Linux and therefore have no need for his alleged solutions.

Do add any more contact names or numbers if you experience this, so anyone can trace the story.

Useful resources

You might want to get a basic book to understand the basics of what you need to take care of , and ways in which people can raise false alarms – Computer Viruses for Dummies

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Getting rid of recorded telephone messages

Last Updated on Thursday, 28 August 2014 07:28 Written by Ed Beckmann Thursday, 17 November 2011 01:47

Do you get annoyed by recorded telephone messages about payment protection plans, personal insurance injury claims, and the like?

You may have already registered with the Telephone Preference Service (http://www.mpsonline.org.uk) but still get calls from numbers like 08445 598960; 002135371000 and 07012212212 amongst many others and wonder what you can do next.

Well, my approach will not instantly get rid of them, but will make the practice much less profitable – DO NOT HANG UP, just put the phone down for a few minutes then put it back on the hook.

Why this will work

Bulk calling companies rely on one person in many calls either phoning back (at a high rate) or taking up their services. By staying on the line for a minute or two instead of slamming the receiver down immediately, you tie up the machines for much longer and the caller will take much longer to get the the next sucker.

Won’t I lose business?

If your telephone is a business one that needs constant attention then this trick may not be for you. For most others, leaving the phone on the desk for a minute is unlikely to lose you an important call, but will start to erode this industry.


Please pop a link here to anyone you think is annoyed by recorded telesales.

Next week I will let you know how I get revenge on paper junk mail.

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Preventing and reporting scams

Last Updated on Thursday, 28 August 2014 07:29 Written by Ed Beckmann Friday, 1 April 2011 10:07

Do you want to reduce the impact of scams to your business?

Hopefully you already do something to minimise the amount of scam emails that you might get. If you do not know how to do this, then get a professional to look at your computer arrangements – your computer or laptop is probably your biggest assets and potential downfall, so you must budget for professional support (it can cost from less than £2 per week, probably less than you think).

Equally, it is a sad fact of life that you need to check anything that arrives by post or fax as well to make sure it is genuine.

I have put a link below to a blog posting which give you details of the Action Fraud website you can visit, and an email address to report scams. Do have a look, prevention schemes cost a lot to set up and they can only work with real information from you.

Let’s face it – the whole business community needs to take responsibility for reducing scams – they slow down the entire internet with their traffic!

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