Rules for Selling Online

Last Updated on Thursday, 28 August 2014 07:28 Written by Ed Beckmann Monday, 5 November 2012 10:46

Internet Sales

As we lead up to the festive season a lot of people will be buying and selling online.

If your business relies on internet sales, or (selling online) then you need to know about website compliance – distance selling regulations that will apply to you. There are loads of guides to do with website marketing and how to sell online, but it is well worth reading a good guide on how to comply with the rules and regulations that protect people who buy online.

Online Selling Rules

Items bought via your online shop will be subject to the Distance Selling Regulations, and there is a lot of information in the Distance Selling Hub run by the Office of Fair Trading (OFT) in the UK. The five key principles below are taken from the OFT website and if you want to find out if you are doing the right thing, click our links and go straight to the web compliance tips on their website.

We will add more posts when they issue more guidance on internet sales or internet rules and laws.


Excerpt from the OFT site:


Five of the simplest ways to make your website more compliant with distance selling regulations are by doing the following:


Providing a full geographic address

Providing a proper email contact address
Flagging up hidden or unexpected charges early in the buying process

Being clear and open about cancellation rights

Providing a full refund plus refund of delivery charges when things go wrong

Click here for more information on how to make sure your website is clear and accurate


As you can see – straightforward, practical and useful reminders. Do please google+ or rccommend this page using the links below to share it with your contacts.

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Change the clock – change your routine

Last Updated on Thursday, 28 August 2014 07:28 Written by Ed Beckmann Tuesday, 30 October 2012 05:10

Picture your ideal working hours and try to introduce them

The Working Hours clock from BVD Design

Because the clocks changed in the UK last weekend I have started winter “split shift” system.

Using the Clock changes to your advantage

If, like me, you find the darker evenings and daylight savings time (DST) takes away your leisure or exercise time in the winter, think about how to split up your working day.

The concept of split shift working

The concept is simple and very common many workplaces – do your day’s work in several chunks, rather than one go with a short meal break. Many people are used to starting early, taking a few hours out mid-morning or mid-afternoon then returning to do more work later. If you are your own boss, it can be very tempting to keep the traditional routine of office hours and more. In winter you can find that sports, gardening or just a walk outside to unwind can all get ignored.

So consider setting yourself a break of several hours in daylight then return to running your business as it starts to get dark. The extra focus when you return means that you can still get things done by a reasonable time, and you will not have missed out on stress-reducing down-time and leisure activities.

What about missing calls or customers?

Of course, the business cannot flourish unless you satisfy your customers. So you will need to make plans for dealing with enquiries etc. But remember, there are other times you may be unobtainable during the day because of meetings etc. and you already manage that. Also, remember that you may actually make yourself more available by being open in some evenings – you know your customer needs so give it some thought.

Employees

The concept of split shifts or different working hours may suit many colleagues or employees, so before making any decisions have a discussion about the whole concept of working hours. As long as everyone is in agreement, most arrangements are possible.


Go on – take a few minutes to consider how you could keep some of your daylight pleasures when the daylight hours are shorter! Some timetables can not be changed, but many can with a bit if thought.

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Cost of using Internet Explorer 7 (IE7)

Last Updated on Thursday, 28 August 2014 07:28 Written by Ed Beckmann Thursday, 18 October 2012 02:40

Why Upgrade from IE7

An online retailer is imposing a tax on customers using Internet Explorer 7 web browser. Getting some members of the public to keep up with new technology can be almost as difficult as getting your brand some headline exposure in the competitive Internet marketplace. Australian online electronics retailer Kogan is attempting to kill both birds with one stone by implementing an “Internet Explorer 7 Tax” on customers who use the somewhat outdated browser when they make purchases. The tax will be levied at 6.8 per cent – 0.1 per cent for each month of IE7’s existence. IE7-using customers who place an order will get a pop-up message explaining the tax and offering links to download alternative browsers that will avoid the surcharge.

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From an article in ZEN Internet newsletter.

Discover Award Winning Broadband from Zen - Up to 20Mbps downstream, Unrivalled Customer Service, 1 month contract. Services start from just £17.99 per month inc. VAT. Order Now

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